- Establish clear marketing goals for your product or brand.
- Organize your measurements and metrics in a logical framework.
- Take a long-term outlook with social media interactions and measurements.
- If hard ROI metrics are difficult to track directly, consider a range of softer metrics.
- Determine a dollar value for customers who choose to opt in and engage with your brand.
- Don’t overlook cost savings that can result from social listening and tracking.
- Build the technological capabilities to measure your customers’ complete digital footprint—in real time.
terça-feira, 26 de outubro de 2010
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